Terms & Conditions

Disclaimers

No part of this website is intended to constitute advice and the content of this website should not be relied upon when making decisions or taking any action of any kind.
Whilst we use all reasonable endeavours to ensure that the website is secure and free from errors, viruses, and other malware, you are strongly advised to take responsibility for your own internet security, the security of your personal details, and of your computers.

International Customers

Customers are advised that if items are ordered from outside the UK, or for delivery outside the UK, import duties and taxes may be incurred in the country of delivery of the goods. Nether Wallop Trading Co Ltd accepts no responsibility for these charges. You are advised to contact your local customs authority for guidance on any possible charges and costs likely to be incurred by you. As the purchaser of the items, you should also ensure that your purchases comply with the laws of the country into which they are being imported. Your order may be inspected for customs purposes and Nether Wallop Trading Co Ltd cannot guarantee that the packaging will be free from signs of tampering. Please be aware that United Kingdom consumer protection laws may not apply.

Intellectual Property

All content included on the website, unless uploaded by users, and including, but not limited to text, images, graphics, logos, icons, sound clips, video clips, page layouts, underlying code and software is the property of Nether Wallop Trading Co Ltd., or affiliates, or other relevant third parties. By continuing to use the website, you acknowledge that all such material is protected by applicable United Kingdom and international intellectual property and other laws.
You may not reproduce, copy, distribute, store or in any other fashion re-use material from the website unless otherwise indicated on the website or unless given express written permission by a Nether Wallop Trading Co Ltd company director to do so.
Material from the website may be re-used without written permission where any exceptions detailed in Chapter 3 of the Copyright Designs and Patents Act 1988 apply.

Links to Other Websites

This website may contain links to other websites. Unless expressly stated, these sites are not under the control of Nether Wallop Trading Co Ltd. We assume no responsibility for the content of such sites, and disclaim liability for any and all forms of loss or damage arising out of the use of them. The inclusion of a link to another site on this website does not imply any endorsement of the sites themselves or of those in control of them.

Goods, Pricing and Availability

Whilst every reasonable effort has been made to ensure that all graphical representations and descriptions of goods available from us correspond to the actual goods, we are not responsible for variations from such descriptions. This does not exclude our liability for mistakes due to negligence on our part, and refers only to minor variations of the correct goods, not different goods altogether.
Where appropriate you may be required to select the required size, colour, or other variation of the goods you are purchasing.
We neither represent nor warrant that goods will be available. Stock indications are provided on the website, however these may not take into account sales that have taken place during your visit to the site.
All pricing information on the website is correct at the time of going online. We reserve the right to change prices and alter or remove any special offers as necessary.
All prices on the website include VAT at the current rate (20%). Nether Wallop Trading Co Ltd.’s VAT number is 750587515.

Delivery

All goods ordered will normally be dispatched within 3-5 working days of receipt of the order. We use Royal Mail as our primary carrier, but will occasionally use UKMail or UPS. We reserve the right to dispatch goods up to 30 days after receipt of the order. Where there will be a delay in dispatching items beyond 5 working days, we will contact you directly.

Returns

Nether Wallop Trading Co Ltd aims to always provide high quality goods that are fault-free and undamaged. On occasion, however, good may need to be returned. Returns are governed by the following Terms and Conditions:
a)    If you receive goods from us which do not match those you ordered, you should contact us within 14 calendar days to arrange collection and return. You will be given the option to have the goods replaced with those ordered, if available, or to be refunded using the payment method used by you when purchasing the goods. Replacements will be dispatched on receipt of the returned goods. In this instance, we are responsible for the paying the return shipping costs. Goods must be returned in their original condition with all packaging and documentation. Your refund, if requested, will be issued within 5 working days of receipt and will include standard delivery charges.

b)    If you receive goods from us which have been damaged in transit, or which are faulty, you should contact us within 7 calendar days to arrange collection and return. You will be given the option to have the goods replaced with those ordered, if available, or to be refunded using the payment method used by you when purchasing the goods. Replacements will be dispatched on receipt of the returned goods. In this instance, we are responsible for the paying the return shipping costs. Goods must be returned in their original condition with all packaging and documentation. Your refund, if requested, will be issued within 5 working days of receipt and will include standard delivery charges.

c)    If any goods you have purchased from us develop faults with 28 calendar days of receipt, you may be entitled to a replacement. In order to arrange for such a replacement, you should contact us directly to arrange collection and return. We will assess the goods and alleged fault upon receipt and if we conclude, at our sole discretion, acting reasonably and in good faith, that the fault is not a result of mistreatment by you (deliberate, negligent or otherwise), we will issue a replacement of the affected goods at no additional cost to you.

d)    If you are a consumer based within the European Union, you have a statutory right to a ‘cooling off’ period. This period begins once your order is complete and ends 14 calendar days after the goods have been delivered to you.  If you change your mind about the goods within this period, please inform us within 14 calendar days of receipt.  Goods must be returned to us within 14 calendar days of the day on which you inform us that you wish to return the goods.  You are responsible for paying return shipment costs if goods are returned for this reason.  Refunds will be issued within 5 working days of receipt of the goods will include standard delivery charges.  We regret that additional costs such as express delivery and gift-wrapping cannot be refunded.

Nether Wallop Trading Co Ltd. may not be able to accept returns under the cooling off period of the following types of goods, and/or taking into account the following circumstances:
1.    Goods made to your specifications or that have been personalised.
2.    Goods which are liable to deteriorate or expire rapidly
3.    Goods which have been sealed for health or hygiene reasons which have been unsealed after delivery.
4.    Any use or enjoyment that you may have already had out of the goods beyond handling them to the extent necessary to establish the nature, characteristics, and functioning of them (such as you would, for example, handle a display item in a shop).

Privacy

We do not store credit card details nor do we share customer details with any 3rd parties.

All personal data that we may collect, including but not limited to your name, address and email contact details, will be collected, used and held in accordance with the provisions of the Data Protection Act 1998 and your rights under that Act.
We may use your personal details to provide our goods and services to you, to process your payment for the goods, and to inform you of new products available from us. You may request that we remove you from our mailing list at any time.